Make sure your phone is fully charged, before you start your challenge. Low battery will prevent your app from starting.

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You must wear a headset for the best audio guiding experience. Ensure your audio is turned up on your device to hear our audio messages. You can listen to music at the same time while you are doing your challenge.

Make sure your device has “Location Services” turned on and set to 'always'. You will be prompted to enable Location Services by the app after download.

Please disable low power mode / battery saver mode / night mode on your phone as the app will not be able to track your distance, and you will not receive the audio messages.

(FOR ANDROID ONLY)
Android phones have app settings.
Go to “App Management” and select the MyRaceGate app from the list.
Select “Battery Usage” and select the highest power option, often called “Run in background”.

Ensure mobile data is turned on. Ensure wifi is turned off.

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Log in using the email used for registration and booking reference number received in the confirmation email.
Then go to the start area. Remember, you must start your race at the time you booked your slot.

Once you reach the start line a “Start” button will appear on your screen. Tap ‘Start Race’ when you are ready to begin and a message followed by a 10 second countdown will start.

Ensure you have a stable GPS signal before you press START. Check that your blue dot is not moving a lot anymore while you are standing still. Wait for it to settle (up to 1 min). If it doesn’t steady then restart your phone.

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Once you have completed your challenge, you will hear the congratulatory message as you cross the finish line, and the app will automatically stop tracking with no manual intervention required.